Purchase Policy 



Lady in Japan only accepts PayPal as a payment method.
100% safety for our customers.


• Rules of payment: Please kindly pay within a few hours. Maximum time is 3 days.

• Sale only online, with shipping from Tokyo (Japan) or Beijing (China). It is NO possbile direct withdrawal from Italy or hand delivery. Shipped directly from Tokyo city (Japan), through Japan Post or Beijing via International Shipping Company China Air Post to Worldwide at same price.

In some cases, are expected Customs duties for goods coming from Japan. 

• All parcels which are regularly sent are insured and are shipped with international registered mail. 

• The time of packing can take from 5 to 10 (max. 15) working days approx. The timing of delivery vary, but usually takes from 10 or 15 to max. 30 or 35 working days.

Reimbursement is regularly allowed only in case of exhaustion of the article for sale. Once the buyer carries an order or a purchase, it can not be annuled in any way. 
This rules concerns every kind of transaction.

If the parcels are lost by postal service, by Customs and by express couriers, or stolen by unknown third parties, It is not of our responsibility.
In this case, the buyer must contact the shipping services or the Customs service and making complaint at the competent enforcement forces.

As regards the items coming from abroad, on order, we do not have any responsibility in the unlikely but possible eventuality that the goods can submit a defect of any kind and of which the store staff was not made aware.

It is easily possible to track the journey of the parcel through the tracking code that us provided to each costumer.

The shipping costs for returns are paid by the buyer. The goods must be returned within (and not beyond) 14 working days. Item must be returned in the same conditions in which it was sold and sent. Further damage on item caused from the purchaser, will be punishable for law.


• Because of the numerous articles marketed, it may happen that the material purchased is not available or simply being reassortment. It is advisable therefore 'before make purchase, request prior to the actual availability of the product. Therefore, it is advisable to contact the staff.



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